2021 Spa & Salon Trends
Welcome to 2021!!!!! I am so excited for this year and ready to get going! ARE YOU READY????? The best part of 2021 is that we are moving into a NEW WORLD. Yes the re-set button was pressed last year and we in the middle of moulding and defining A NEW BEAUTY & WELNESS INDUSTRY. […]
Technology check to take your business
Whilst a spa visit should be about calmness, serenity, de stress and rejuvenation, technology is finding its way into every aspect of the spa visit. Whilst the word Digital De-tox is creeping into spa and wellness marketing, technology can enhance a spa experience and make the visit more memorable which in turn leads to a […]
Increasing revenue in a challenging marketplace
The market place for the beauty industry has definitely changed in fact the changes are still happening and they are quite drastic. For some this challenge is daunting and we have over the last year seen many salons and spas close their doors. So before we look at ideas for increasing revenue in this evolving […]
MIND BLOWING CUSTOMER SERVICE
Unless you know what your clients/guests want there is no way you will ever achieve mind blowing customer service. The days of how nice your spa looks or what product brands you carried being the customer retaining factor are over. The fact is that customer service, the experience of the time spent with you and […]
Business Busting Solutions for Winter!!!
“The winter months are my worst months for business, turnover decreases and the staff even sometimes seem demotivated” “I am especially stressed for this winter due to the economic situation in the world, will I survive and how do I keep my staff motivated and turnover up?” “Treatment bookings are down, product houses prices are […]
How design can increase or deplete your profits!
It all begins with a thought and then turns into a dream that stirs feelings of excitement and anxiety. Designing your dream Spa is the most fun and creative part of the process however before decide on your dream layout, consider the financial costs and maintenance you will require on the space you are creating […]